Tag : Customer Experience

SRM Key Moments Platform Offers Enhanced Rewards and Loyalty Experiences
Digital Payments Finance News

SRM Key Moments Platform Offers Enhanced Rewards and Loyalty Experiences

Business Wire
by Business Wire0
SRM (Strategic Resource Management), an independent advisory firm serving financial institutions across North America and Europe, announced the availability of Key Moments, an engagement and retention platform enabling financial institutions to own the payment moment and enhance the overall in-app experience for bank customers and credit union members. “SRM has......
ESG and Customer Experience: New Study Reveals Priorities of European Financial Services
Fintech News

ESG and Customer Experience: New Study Reveals Priorities of European Financial Services

Business Wire
by Business Wire0
The financial sector in Europe is undergoing a profound transition. Over 52% of the surveyed firms intend to tackle full-spectrum innovation projects within the next two years to remain competitive. Latest Fintech Interview: Global Fintech Interview with Paul Monk, Chief Executive Officer at Alpha Development Over 52 percent of the......
Life insurance industry unprepared for $7.8 trillion wealth transfer to beneficiaries by 2040
Finance News Risk Management

Standard Life Partners with TCS to Transform Customer Experience for European Policyholders

Fintech News Desk
by Fintech News Desk0
Tata Consultancy Services’ Digital Platform for Life and Pensions Powered by TCS BaNCS Enters Continental Europe; Will Transform the Insurer’s Operating Model in Germany and Austria Tata Consultancy Services (TCS) has entered into a strategic partnership with Standard Life International DAC (SLIDAC), a wholly owned subsidiary of the Phoenix Group,......
Novobanco Partners With Feedzai to Turbocharge Customer Engagement
News Risk Management

Novobanco Partners With Feedzai to Turbocharge Customer Engagement

Business Wire
by Business Wire0
Partnership reiterates Novobanco’s commitment to delivering a market leading and seamless experience for the consumer Feedzai, the world’s first RiskOps platform for financial risk management, has partnered with Portuguese bank Novo Banco S.A. (Novobanco) to further enhance the bank’s customer experience, improve its digital journey and provide best in class fraud protection.......
Glia and Illuma Partnership Brings Seamless Voice Authentication to Customer Interactions
Finance News

Glia and Illuma Partnership Brings Seamless Voice Authentication to Customer Interactions

PR Newswire
by PR Newswire0
Evans Bank and WyHy FCU among first to deploy Illuma Shield™ on Glia Interaction Platform Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, and Illuma Labs announced a strategic partnership to streamline voice authentication for customer service interactions. By integrating......
Lone Star National Bank Selects Alkami's Digital Banking Platform
Banking News

Lone Star National Bank Selects Alkami’s Digital Banking Platform

PR Newswire
by PR Newswire0
Expansive digital transformation helps community bank innovate forward Alkami Technology Inc., a leading cloud-based digital banking solutions provider for banks and credit unions in the U.S., announced that Texas-based Lone Star National Bank has selected the Alkami Digital Banking Platform as a pillar of its technology stack transformation. The partnership is expected to......
Journey.ai and Tradition Capital Bank Partner to Redefine Cybersecurity and Digital Transformation
News Security

Journey.ai and Tradition Capital Bank Partner to Redefine Cybersecurity and Digital Transformation

PR Newswire
by PR Newswire0
Creates Blueprint for How Financial Institutions Can Significantly Strengthen the Security and Privacy of Customer Interactions While Also Dramatically Improving CX Journey.ai, Inc, a groundbreaking cybersecurity software business, has joined forces with Tradition Capital Bank, a leading community bank headquartered in Edina, Minnesota. This strategic partnership signifies a pivotal moment in the......
CommerceHub Helps FabFitFun Expand Ecommerce Capabilities to Deliver Happiness and Well-Being
Commerce E-commerce News

CommerceHub Helps FabFitFun Expand Ecommerce Capabilities to Deliver Happiness and Well-Being

PR Newswire
by PR Newswire0
CommerceHub, one of the world’s largest commerce networks and provider of software solutions connecting supply, demand and delivery for retailers and brands globally, announced that FabFitFun, the leading discovery shopping site for women, is implementing the CommerceHub platform to power its ecommerce business. FabFitFun is a Los Angeles-based ecommerce and media company that......
Accenture Invests in Parfin to Build Responsible, Compliant Web3 Infrastructure for Financial Institutions
Digital Asset Management Investment Services News

Accenture Invests in Parfin to Build Responsible, Compliant Web3 Infrastructure for Financial Institutions

Business Wire
by Business Wire0
Brazilian company is first Accenture Ventures “Project Spotlight” investment in Latin America Accenture has made a strategic investment through Accenture Ventures in Parfin, a leading provider of responsible, compliant Web3 infrastructure services to financial institutions in Latin America. Founded in 2019, with headquarters in London and Rio de Janeiro, Parfin offers digital asset......
Banks and Lenders See Opportunity to Rebuild Customer Trust Amid Crisis Through Digital Transformation
Banking News

Banks and Lenders See Opportunity to Rebuild Customer Trust Amid Crisis Through Digital Transformation

GlobeNewswire
by GlobeNewswire0
A new report from Smart Communications and Salesforce of 430 global executives highlights the importance of digital investment and hyper-personalized customer experience in rebuilding trust and succeeding in the future Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations, in partnership with Salesforce,......
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