Tag : Customer Experience

REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance
Business Fintech News

REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance

Fintech News Desk
by Fintech News Desk0
Partnership to enable LiveVox to accept credit, debit card, and ACH payment capabilities via online portal or agent-assisted transaction, designed to boost accounts receivable and collections results Repay Holdings Corporation (NASDAQ: RPAY) (“REPAY”), a leading provider of vertically-integrated payment solutions, today announced a technology integration with LiveVox, a next-generation contact center platform.......
Diebold Nixdorf Delivers Next-Generation Financial Journeys To BankDhofar's Customers
Banking Fintech News

Diebold Nixdorf named Best Banking Technology Solutions Provider Europe 2020

Fintech News Desk
by Fintech News Desk0
Diebold Nixdorf, a global leader in driving connected commerce for the banking and retail industries, was named Best Banking Technology Solutions Provider Europe 2020 by Global Banking & Finance Review®. The prestigious award recognizes Diebold Nixdorf’s contributions in a variety of areas in the technology and banking sectors. Read More:  insightsoftware Announces Intent......
How the Trends of Today Affect Financial Institutions Tomorrow
Artificial Intelligence Banking Blockchain Guest Posts

How the Trends of Today Affect Financial Institutions Tomorrow

Johanna Pugh
by Johanna Pugh0
The market has changed drastically this year, with many viewing 2020 as an outlier of events. However, it is actually the perfect model for financial institutions (FIs) to keep in mind going into 2021. The COVID crisis is representative of how market changes and customer demands can rapidly occur so......
ApexEdge Announces Its Affiliate Partner Program, Offers Billshark’s Bill Negotiation Services in the Financial Services Marketplace to Strengthen Customer Relationships
Business Fintech News

ApexEdge Launches Partner Portal – an Extensive Customer Experience Design and API Integration Library

Fintech News Desk
by Fintech News Desk0
ApexEdge, a partner-enablement platform that offers monthly bill and subscription management solutions to support the financial health of consumers, launched its innovative new portal to support its financial institution partners bill management implementations. This detailed library of documentation helps guide all aspects of actionable insights implementation, including: strategic positioning and......
Verint Joins Forces with Theta Lake to Reshape Collaboration Risk Mitigation Technology for Financial Firms in the Era of Hybrid Working
Banking Business Fintech News

Verint Announces Automation Solution to Improve Retail Banking Customer Experience

Fintech News Desk
by Fintech News Desk0
Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and Operational Efficiency Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced an integration of its Cloud branch workforce management solution, CloudCords™, with TimeTrade Scheduler to streamline online appointment scheduling in retail banking. TimeTrade Systems,......
Talkdesk-Research-Reveals-Two-Thirds-of-Financial-Services-and-Insurance-Customers-Say-One-Bad-Experience-Dilutes-Brand-Loyalty
Banking Fintech Investment Services News

Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty

Fintech News Desk
by Fintech News Desk0
Seven out of 10 customers demonstrate deeper loyalty to financial services and insurance companies that heavily invest in customer experience (CX), according to a new research study by Talkdesk, Inc., the cloud contact center for innovative enterprises. According to The CX Revolution in Financial Services and Insurance, customers have options and they......
FinTech Company ENACOMM Powers Up with Hire of Product and Innovation Leader Kenneth Arakelian as SVP & Chief Product Officer
Business Fintech News

ENACOMM Hires Product and Innovation Leader Kenneth Arakelian as SVP & Chief Product Officer

Fintech News Desk
by Fintech News Desk0
Enterprise-level technology solutions expert Kenneth Arakelian has been tapped by ENACOMM to spearhead advancement of the company’s suite of FinTech products and services as Senior Vice President and Chief Product Officer, ENACOMM today announced. A provider of affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and......
Insellerate-Launches-DATA-IE™-Solution
Business Fintech News

Insellerate Launches DATA IE Solution

Fintech News Desk
by Fintech News Desk0
Insellerate, the leading mortgage Customer Experience Platform featuring Lead Management, CRM & Engagement that helps lenders close more loans by increasing efficiency gains across sales, marketing, operations management, announces the release of its DATA IE solution. Read More:  insightsoftware Announces Intent to Acquire IDL Group This innovative solution allows lenders......
Luko and Shift Technology Apply Artificial Intelligence to the Fight Against Fraud
Artificial Intelligence Fintech InsurTech News

Luko and Shift Technology Apply Artificial Intelligence to the Fight Against Fraud

Fintech News Desk
by Fintech News Desk0
Shift Technology, a provider of AI-native fraud detection and claims automation solutions for the global insurance industry announced its fraud detection technology has been selected by digital native neo-insurance company Luko. Read More: SAP Extends Its Lead in the Dow Jones Sustainability Indices Since its launch in May 2018, Luko has......
Spreedly Supports Digital Business Platforms’ Unique Payment Strategies
Fintech News

Spreedly Supports Digital Business Platforms’ Unique Payment Strategies

Fintech News Desk
by Fintech News Desk0
As Demand for Digital Platforms Grows, Demand for Adaptable Payments Infrastructure Accelerates Spreedly, the software company that accelerates global commerce by offering a secure and flexible platform that welcomes all payments participants, today announced increased adoption of its Payments Orchestration solution amongst the world’s fastest growing digital business platform companies.......
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