Retail Banks Face a Loyalty Crunch as Card Experience Leaves Customers Underwhelmed
Only 26% of customers are satisfied with their cards experience Nearly one-in-two prospective customers abandon onboarding due to a poor experience 86% of executives plan to prioritize omnichannel experiences over the next 12 months to improve customer experience and build loyalty The Capgemini Research Institute’s World Retail Banking Report 2025, published , reveals......