Gateway First Bank has earned Fannie Mae’s Servicer Total Achievement and Rewards™ (STAR™) Program recognition for Solution Delivery in 2021.
“I am extremely proud of our team’s tireless commitment to the mission of strengthening families and communities.”
“It’s especially impressive to earn this customer service-based recognition during a year of tremendous company growth and in the operating environment brought on by the COVID-19 pandemic,” said Scott Gesell, CEO of Gateway. “I am extremely proud of our team’s tireless commitment to the mission of strengthening families and communities.”
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Gateway earned this prestigious recognition for helping preserve homeownership by facilitating a record number of long-term solutions to avoid foreclosure to borrowers as they emerged from forbearance.
“The Gateway team continues to excel, no matter the circumstances,” shared Steven Plaisance, President of Mortgage Banking at Gateway. “Our customers have embraced the way we put people first – especially given the recent stresses of the COVID-19 Pandemic.”
Earl Dunham, Senior Vice President of Servicing at Gateway, concluded, “At Gateway we focus on customers first and embody our core value of strengthening families. This award is a testament to the relentless efforts and passion our servicing team places on driving a positive customer experience.”
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Established in 2011, the STAR Program assesses Fannie Mae servicers based on three operational and performance areas: general servicing, solution delivery, and timeline management.
The STAR Program measures servicer competency, capacity and overall performance. It is designed to help servicers quickly identify opportunities for improvement by comparing their performance relative to other servicers, and monitor progress and trends against key indicators selected to reflect Fannie Mae’s current business objectives.
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