Search Results for: Customer Satisfaction

Capitolis Appoints Callie Reynolds as Chief Customer Officer Amidst Record Growth
Fintech News

Capitolis Appoints Callie Reynolds as Chief Customer Officer Amidst Record Growth

Fintech News Desk
by Fintech News Desk0
FinTech platform expands executive team with new hire focused on leading the team that will deliver core services to company’s growing and diverse customer base Capitolis, the leading SaaS platform that drives financial resource optimization for capital markets, today announced the appointment of Callie Reynolds as its Chief Customer Officer. Reynolds,......
African-Bank-Selects-CallMiner-to-Enhance-Customer-Service-Through-Advanced-Speech-Analytics
Artificial Intelligence Business Fintech Insights News

African Bank Selects CallMiner To Enhance Customer Service Through Advanced Speech Analytics

Fintech News Desk
by Fintech News Desk0
CallMiner, the leading provider of speech and customer interaction analytics, today announced that African Bank has selected the CallMiner Eureka platform to better extract and operationalise insights from voice-based customer interactions. “With CallMiner, we will be able to create an even stronger customer experience by analysing what our customers need,......
AI-Powered Digital Experience Platform, Flaist, Introduces Analytics that Look Into the Future of Customer Behavior
Artificial Intelligence Fintech Fintech Startups News

AI-Powered Digital Experience Platform, Flaist, Introduces Analytics that Look Into the Future of Customer Behavior

Fintech News Desk
by Fintech News Desk0
The fintech startup, Flaist, has released a new analytics tool powered by the Flaist Digital Experience platform that allows financial organizations to better understand the contexts of their customers’ intentions and sentiments. Read More: Prime Trust Launches Proprietary Core Banking Software for Fractional Assets, Including Cryptocurrency This is the first fintech platform that......
Gilded Automates Crypto Billing With Recurring Invoices
Banking Fintech News

goMoxie Survey Finds Financial Services Customers are Struggling to Complete Basic Tasks Online and on Mobile

Fintech News Desk
by Fintech News Desk0
“Many financial services companies have been overwhelmed with online inquiries since the pandemic began, which in turn has put more pressure on delivering a differentiating digital customer experience” goMoxie®, the leading provider of customer guidance solutions, today released new research showing that people are struggling to complete basic tasks using......
Wildfire Systems is First to Offer Coupon Auto-Apply Functionality in a White-Label Rewards and Loyalty Platform
Banking Fintech Mobile Banking News

Banco Caja Social Provides Customers With An End-To-End Digital Banking Experience On The Backbase Platform

Fintech News Desk
by Fintech News Desk0
Backbase, a digital-first banking platform, announced that it has built a new cross-business platform for Banco Caja Social. The new platform, built from Backbase’s industry leading software, has improved the user experience and online access for the bank’s customers. This marks a new milestone in the digitization of Banco Caja Social, an institution......
Fintech InsurTech News

PFI Mega Life Ties Up With Senseforth.ai; Launches Customer Service Conversational Experience on Web and WhatsApp

Fintech News Desk
by Fintech News Desk0
PFI Mega Life Insurance, a joint-venture between Prudential Financial Inc. and Indonesia-based CT Corpora, launched a customer service conversational experience ‘Meli’ on Web and WhatsApp channels, in collaboration with Senseforth.ai, a leader in Conversational AI technology. The AI-powered conversational experience empowers the PML customers with multiple self-service options and supports......
FinancialForce Fall 2020 Release Expands Forecasting, Deepens Insights, and Breaks New Ground with Productivity-Driven User Experience
Business Fintech News

FinancialForce Partners with Cloud Coachers to Drive Digital Transformation for Spanish Customers

Fintech News Desk
by Fintech News Desk0
Partnership highlights FinancialForce’s commitment to Spain and EMEA markets FinancialForce, the #1 Professional Services Automation (PSA) and only customer-centric ERP cloud solution native to the Salesforce platform, today announced a partnership with Cloud Coachers, one of Spain’s premier Salesforce-driven IT training and consulting firms. Through the partnership, Cloud Coachers and FinancialForce will work together with......
Aria Systems Provides Billing and Monetization Solutions to ServiceNow Customers
Fintech News

Aria Systems Provides Billing and Monetization Solutions to ServiceNow Customers

Fintech News Desk
by Fintech News Desk0
Joins workflow company’s expanding ecosystem of strategic technology partners to bring industry-leading billing with initial focus on communications providers Aria Systems, the leader in helping enterprises grow subscription and usage-based revenue, today announced that the company has joined the ServiceNow Partner Industry Solution Program. Aria’s cloud billing and monetization platform will be......
CSI Partners With Autobooks To Enrich Relationship Between Small Businesses and Financial Institutions
Artificial Intelligence Banking Business Fintech News

CSI Partners with Revation Systems for LinkLive Banking Digital Customer Service

Fintech News Desk
by Fintech News Desk0
-LinkLive Banking provides chat and video communication solutions to enhance the customer experience in digital banking channels- Computer Services(CSI), a provider of end-to-end fintech and regtech solutions, has partnered with Revation Systems to offer community banks LinkLive Banking, a secure digital communications platform. The cloud-hosted communications software offers a broad......
Home Captain Launches Preeminent Suite of Products to Increase Bank and Lending Customer Experience
Banking Fintech News

Home Captain Launches Preeminent Suite of Products to Increase Bank and Lending Customer Experience

Fintech News Desk
by Fintech News Desk0
Home Captain announced the launch of the “Home Captain Hub,” a new suite of innovative products and services tailored to dramatically increase the lifetime engagement and satisfaction of mortgage service and banking customers who are purchasing, selling or refinancing their home. This announcement follows the company’s recent acquisition announcement of......
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