Search Results for: Customer Satisfaction

Banking Fintech News

Customers Losing Faith in Credit Card Issuers as COVID-19 Pandemic Lingers, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
American Express Ranks Highest in Overall Customer Satisfaction among National Credit Card Issuers; Regions Bank Ranks Highest among Regional Bank Issuers U.S. credit card customers appear to be losing faith that their card issuers will be there for them when they need it most as the COVID-19 pandemic continues to......
FinancialForce Appoints Scott Bajtos Chief Customer Officer
Fintech News Robotic Process Automation

FinancialForce Appoints Scott Bajtos Chief Customer Officer

Fintech News Desk
by Fintech News Desk0
FinancialForce, provider of the only modern ERP suite and the #1 professional services automation (PSA),  announced it has appointed Scott Bajtos as Chief Customer Officer. Bajtos will lead FinancialForce’s Customer Success and Professional Services organizations as they meet growing demand and continue to drive value for customers at every stage of engagement. Read......
Sasria Chooses Guidewire to Support Strategic Business Objectives
Artificial Intelligence Fintech InsurTech News

Guidewire Software Announces Hi Marley as New Solution Alliance Partner to Improve Customer Engagement for Insurers

Fintech News Desk
by Fintech News Desk0
New partner’s texting platform to increase efficiency and customer satisfaction throughout claims process Hi Marley, a leading communications solution specifically designed for the insurance industry, and Guidewire Software, the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that Hi Marley has joined Guidewire PartnerConnect as a......
Banking Big Data Fintech Fintech Startups Guest Posts Mobile Banking

Top Four Banking Trends for Improving the Customer Experience in 2020

Caroline Platkiewicz
by Caroline Platkiewicz0
The last few years have brought tremendous innovation, disruption and change to the financial services sector. From the advent of fintech start-ups, to increasingly higher consumer expectations, to greater adoption of technologies such as artificial intelligence. Add to that the unprecedented situation the recent coronavirus crisis has unveiled, banks and......
Flores Promoted to Uphold Best Customer Care in Core Banking
Banking Fintech News

Flores Promoted to Uphold Best Customer Care in Core Banking

Fintech News Desk
by Fintech News Desk0
–SVP anchors a decades-long run of top-tier satisfaction and loyalty rankings– Data Center Inc. (DCI), the privately-owned developer of iCore360 core banking software and related digital technologies, has promoted Susan Flores to Senior Vice President of Customer Support, assuming executive management of the customer support, product implementation, account management, card service......
Finn AI, an AI-powered Chatbot Platform for Banks Finds Financial Contact Centers Overburdened by “Routine” Tasks
Artificial Intelligence Banking Fintech News

Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers

Fintech News Desk
by Fintech News Desk0
Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the Zendesk,Marketplace and its new pre-configured integration with Zendesk Chat. Read More: GlobalFintechSeries Interview with Raymond Wyand, CEO & Co-founder at gini “We’re delighted to welcome Finn AI to the Zendesk Marketplace as the first banking-specific conversational AI......
Free Pandemic Response App Helps Organizations Harness Data, Make Critical Decisions
Fintech News

OneStream Software Is Recognized as a February 2020 Gartner Peer Insights Customers’ Choice for Cloud Financial Close Solutions

Fintech News Desk
by Fintech News Desk0
Customers rate OneStream 5 out of 5 for Cloud Financial Close Solutions based on 60 verified reviews over the past 12 months OneStream Software, a leading provider of modern Corporate Performance Management (CPM) solutions for mid-sized to large enterprises, has been named a February 2020 Gartner Peer Insights Customers’ Choice for......
ABCoA Deal Pack Partners With QuotePro to Provide Another Option to Receive Customers' Payments in Real-Time
Fintech News

ABCoA Deal Pack Partners With QuotePro to Provide Another Option to Receive Customers’ Payments in Real-Time

Fintech News Desk
by Fintech News Desk0
ADVANCED BUSINESS COMPUTERS OF AMERICA, INC. (ABCoA) is pleased to announce the integration between QuotePro kiosk and Deal Pack. ABCoA Deal Pack, the leader in Dealer Management Systems (DMS) for the independent car dealers, BHPH / LHPH car dealers, and finance companies, announced it is fully integrated with QuotePro Kiosk, the......
BlueSnap Names Gregg Capone SVP of Customer Success
Banking Fintech News

BlueSnap Names Gregg Capone SVP of Customer Success

Fintech News Desk
by Fintech News Desk0
25-Year Technology Veteran to Focus on Growth Through Satisfaction, Retention, and Loyalty at BlueSnap BlueSnap, an All-in-One Payment Platform listed in the Inc. 5000, named Gregg Capone Senior Vice President of Customer Success. Capone joins BlueSnap with over 25 years of experience leading customer success and operations at B2B technology companies.......
Adaptive Insights, a Workday Company, is Recognized as a November 2019 Gartner Peer Insights Customers’ Choice for Cloud Financial Planning and Analysis Solutions
Business News

Adaptive Insights, a Workday Company, is Recognized as a November 2019 Gartner Peer Insights Customers’ Choice for Cloud Financial Planning and Analysis Solutions

Fintech News Desk
by Fintech News Desk0
Customers rated Adaptive Insights with a 4.6 out of 5 for the Cloud Financial Planning and Analysis Solutions market based on 216 ratings Adaptive Insights, a Workday company, has been named a November 2019 Gartner Peer Insights Customers’ Choice for Cloud Financial Planning and Analysis Solutions. Gartner defines Cloud Financial......
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