Search Results for: customer feedback

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores
Finance Fintech Startups News

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores

GlobeNewswire
by GlobeNewswire0
Indonesian fintech startup increases its customer satisfaction score by 60% using Freshdesk for better query handling and response time improvements Freshworks Inc. announced that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk to unify its customer support across different channels. KoinWorks, which started as a peer-to-peer financial lending......
Importance Of Customer Experience Management In Fintech Industry
Featured Fintech Fintech Primers

Importance Of Customer Experience Management In Fintech Industry

Pooja Choudhary
by Pooja Choudhary0
Customer Experience In Fintech: What Does It Entail? Customer evaluates a fintech proposal based on the benefits they perceive. The consumer experience is impacted by many perks. In this article, we intend to examine the few variables that influence the fintech consumer experience in the context of speed, assurance, ease......
Qualtrics Launches Retail Banking Accelerator to Help Banks Get Customer Insights Faster
Banking News

Qualtrics Launches Retail Banking Accelerator to Help Banks Get Customer Insights Faster

Business Wire
by Business Wire0
New solution enables retail banks and credit unions to lower implementation costs of Qualtrics CX projects Qualtrics, the leader and creator of the experience management category, announced the availability of the Retail Banking Accelerator to make it easy for financial services organizations to adopt the Qualtrics Foundational Customer Experience (CX) solution.......
FAMEEX Implements Changes Following Successful Feedback Campaign
Cryptocurrency News

FAMEEX Implements Changes Following Successful Feedback Campaign

Fintech News Desk
by Fintech News Desk0
FAMEEX is undergoing rapid expansion of the user base and is a reliable crypto exchange broker which operates under a policy of transparency and fairness Recently, FAMEEX, a secure and globally recognized cryptocurrency exchange, completed a successful 100-user feedback campaign. The campaign aimed to gather valuable insights and perspectives from the......
New EQ Bank Card Gives Customers the Ability to Save, Earn, and Spend Their Money
Banking Currency Exchange News

New EQ Bank Card Gives Customers the Ability to Save, Earn, and Spend Their Money

Fintech News Desk
by Fintech News Desk0
EQ Bank, powered by Equitable Bank, Canada’s Challenger Bank, has partnered with Mastercard to launch the EQ Bank Card. The card is an innovative new way for customers to withdraw cash for free at any ATM in Canada, all while earning cash back on their spending and high interest on their......
WaFd Banks on Talkdesk to Transform Customer Experiences
Banking Fintech News

WaFd Banks on Talkdesk to Transform Customer Experiences

Fintech News Desk
by Fintech News Desk0
Delivers secure, friction-free modern banking that ‘wows’ customers with every interaction Talkdesk, Inc., a global contact center leader for customer-obsessed companies, and WaFd Bank, a full-service commercial U.S. bank, are working together to lead faster innovation and better service for banking clients by leveraging the Talkdesk Financial Services Experience Cloud for Banking, a......
Doma Technology-First Title Solution Enables Financial Freedom for Point Home Equity Customers
Finance News

Doma Technology-First Title Solution Enables Financial Freedom for Point Home Equity Customers

Fintech News Desk
by Fintech News Desk0
Doma Holdings, Inc. a leading force for disruptive change in the real estate industry announced that Point, a home equity financial platform, is leveraging the Doma Intelligence platform to quickly scale its operations and provide more financial freedom to its customers. Through Doma’s machine learning-driven Intelligence Platform, Point is experiencing......
Lendmark Financial Services Selects AskNicely to Elevate Its Customer Experience and Empower Employees
Finance News

Lendmark Financial Services Selects AskNicely to Elevate Its Customer Experience and Empower Employees

Fintech News Desk
by Fintech News Desk0
Leading consumer finance company leverages the world’s first Frontline Success Platform to help managers better coach and reward loan consultants across locations, enhancing NPS scores considerably AskNicely, a leader in customer experience software for service businesses, announced that Lendmark Financial Services, a leading provider of household credit and consumer loan......
Paysend
Digital Payments News

Fintech Company Paysend Uses Airfocus to Create and Deliver Better Products for Its Customers

Fintech News Desk
by Fintech News Desk0
Next-generation global payment ecosystem deploying product management platform to create and shares roadmaps, improving focus and collaboration across the organization UK fintech company Paysend is using airfocus to create and share product roadmaps across the company, providing greater transparency around priorities and enabling it to deliver better products to its seven million customers.......
ServiceNow to Acquire Hitch Works to Help Customers Address Talent Gaps
Artificial Intelligence Finance News

ServiceNow to Acquire Hitch Works to Help Customers Address Talent Gaps

Fintech News Desk
by Fintech News Desk0
Acquisition will help companies match people to projects and elevate employee learning, development, and workforce planning ServiceNow announced it has signed an agreement to acquire Hitch Works, a skills mapping and intelligence company. Hitch will add a new layer of AI‑powered skills insights to the industry‑leading Now Platform to help......
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