Search Results for: customer service

VPay Recognized for Customer Service Excellence by Stevie Awards for Fourth Consecutive Year
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VPay Recognized for Customer Service Excellence by Stevie Awards for Fourth Consecutive Year

Fintech News Desk
by Fintech News Desk0
VPay, a leading turnkey payment platform, today announced that it was awarded a Bronze Stevie® Award for the Customer Service Department of the Year, Financial Services category at the 15th annual Stevie Awards for Sales & Customer Service. This honor represents the fourth consecutive year the competition has named VPay......
VizyPay Wins Silver Stevie Award for Sales & Customer Service in 2021 Stevie Awards
Business Fintech News

VizyPay Wins Silver Stevie Award for Sales & Customer Service in 2021 Stevie Awards

Fintech News Desk
by Fintech News Desk0
VizyPay, a leader in credit card processing for small to mid-sized businesses, today announces it has been honored with a Silver Stevie® Award for its proprietary Customer Relationship Management (CRM) tool for the Innovation in Sales category in the 15th annual Stevie Awards for Sales & Customer Service. The company......
ENACOMM and BLM Technologies Partner to Meet Financial Services Companies’ Needs for Modern, Remote Customer Service
Business Fintech News

ENACOMM and BLM Technologies Partner to Meet Financial Services Companies’ Needs for Modern, Remote Customer Service

Fintech News Desk
by Fintech News Desk0
BLM Technologies will offer its financial institution customers ENACOMM’s AI-powered conversational banking, intelligent IVR and omnichannel Fraud Control Module Financial institutions’ need for modern technology that creates a convenient, secure customer experience went through the roof in 2020 due to the pandemic, which is forcing banks and credit unions to......
Santander Consumer Bank Launches New Virtual Agent Powered by Boost.ai to Deliver AI-Assisted Customer Service to Danish Market
Artificial Intelligence Banking Fintech News

Santander Consumer Bank Launches New Virtual Agent Powered by Boost.ai to Deliver AI-Assisted Customer Service to Danish Market

Fintech News Desk
by Fintech News Desk0
Denmark Banking Industry Set to be Disrupted by Europe’s Leading Provider of Conversational AI Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, announced today that Santander Consumer Bank has selected boost.ai’s conversational AI platform to enhance customer experience and support capacity for its Danish customers. Already a key......
Adyen and Microsoft Launch Network Token Optimization
Business Fintech News

Adyen to Partner With Hungry Jack’s to Improve Its Customer Service With Payment-Led Updates

Fintech News Desk
by Fintech News Desk0
Adyen (AMS: ADYEN), the global payments platform of choice for many of the world’s leading companies, today announced it has partnered with Hungry Jack’s, the Australia-based quick-service restaurant, to improve its point-of-sale (POS) terminal fleet and help unify its in-store and ecommerce channels – driving cost savings, while improving revenues and......
African-Bank-Selects-CallMiner-to-Enhance-Customer-Service-Through-Advanced-Speech-Analytics
Artificial Intelligence Business Fintech Insights News

African Bank Selects CallMiner To Enhance Customer Service Through Advanced Speech Analytics

Fintech News Desk
by Fintech News Desk0
CallMiner, the leading provider of speech and customer interaction analytics, today announced that African Bank has selected the CallMiner Eureka platform to better extract and operationalise insights from voice-based customer interactions. “With CallMiner, we will be able to create an even stronger customer experience by analysing what our customers need,......
Alacriti and Glia Partner to Strengthen Financial Institutions’ Digital Customer Service for Payments
Business Fintech News

Alacriti and Glia Partner to Strengthen Financial Institutions’ Digital Customer Service for Payments

Fintech News Desk
by Fintech News Desk0
Alacriti integrates AI chatbot into Glia’s Digital Customer Service Platform Alacriti, a fintech company specializing in payments, today announced that it has partnered with Glia, a leading provider of Digital Customer Service. The partnership enables financial institutions to leverage Alacriti’s payments-focused AI chatbot, Ella, within Glia’s Digital Customer Service platform to......
Qi Card's Personal Banking App Brings Convenience and Security to Personal Financial Management
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Qi Card’s Dynamic Facebook Page Allows Users to Check Balances, Chat with Customer Service in Real Time

Fintech News Desk
by Fintech News Desk0
Leading fintech provider moves Iraqi citizens away from cash toward more secure and flexible digital economy The millions of Qi Card customers throughout Iraq rely on multiple customer service channels including Facebook to seek help, check balances and ask questions. The company’s Facebook page (https://www.facebook.com/qicard/) is the latest example of Qi Card’s......
Fintech InsurTech News

PFI Mega Life Ties Up With Senseforth.ai; Launches Customer Service Conversational Experience on Web and WhatsApp

Fintech News Desk
by Fintech News Desk0
PFI Mega Life Insurance, a joint-venture between Prudential Financial Inc. and Indonesia-based CT Corpora, launched a customer service conversational experience ‘Meli’ on Web and WhatsApp channels, in collaboration with Senseforth.ai, a leader in Conversational AI technology. The AI-powered conversational experience empowers the PML customers with multiple self-service options and supports......
How Customer Service Can Balance Efficiency and Security In Financial Services?
Artificial Intelligence Fintech Guest Posts

How Customer Service Can Balance Efficiency and Security In Financial Services?

Brad Birnbaum
by Brad Birnbaum0
Efficiency may not be the number one priority for customer service in financial services when business is booming and resources are available, but the power of an efficient AND effective customer service organization can make a massive impact during both challenging and successful times. Now more than ever, customers want......
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