Search Results for: Contact Center

PCI Pal Solutions Now Available as a Premium App on Genesys AppFoundry
Business Digital Payments News

PCI Pal Solutions Now Available as a Premium App on Genesys AppFoundry

Fintech News Desk
by Fintech News Desk0
New premium selection allows Genesys customers to implement PCI Pal’s secure payment solutions at optimum pace PCI Pal, the global cloud provider of secure payment solutions for business communications, has announced its secure payment solutions are now available as a premium Client Application on Genesys® AppFoundry. With this new premium......
Large Latin American Financial Institution Moves 10,000 Agents to NICE CXone
Digital Finance Fintech News

Large Latin American Financial Institution Moves 10,000 Agents to NICE CXone

Fintech News Desk
by Fintech News Desk0
CXone selected to modernize contact centers with numerous native digital channel options and seamless integration capabilities NICE CXone announced one of the largest financial institutions in Latin America has chosen CXone, the industry’s most proven, complete and smart customer experience platform, for a comprehensive move of 10,000 agents to the cloud.......
How to Build Modern Customer Service That Matches the Growing Expectations of Banking Customers? 
Banking Fintech Guest Posts

How to Build Modern Customer Service That Matches the Growing Expectations of Banking Customers? 

Aakash Shah
by Aakash Shah0
Satisfying Banking Customers’ Expectations for Modern Customer Service While it is true that customers have ever-growing expectations about the way they like to bank, we should note that the basics of what’s important to customers have not changed in decades. Customers will never ask for a service to be more......
New Survey from Semafone Reveals Brands are Missing a Critical Step When It Comes to Omnichannel Payments
Digital Payments News

New Survey from Semafone Reveals Brands are Missing a Critical Step When It Comes to Omnichannel Payments

Fintech News Desk
by Fintech News Desk0
With digital channels and social shopping on the rise, greater awareness for security and privacy measures for omnichannel payments is vital for improving consumer confidence Semafone®, the leading provider of data security and compliance solutions for call and contact centers, released data from its Omnichannel Payments Consumer Trust survey. The......
NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences
Finance Fintech News

NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences

Fintech News Desk
by Fintech News Desk0
VPBank’s implementation of NICE’s voice biometrics will seamlessly secure contact center calls, reduce handle times and boost service quality NICE announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer experiences. VPBank’s adoption of NICE’s self-service authentication for its......
i2c Accelerates Commitment to Growing Number of Financial Institutions Seeking Credit Issuing Solutions
Banking News

i2c Accelerates Commitment to Growing Number of Financial Institutions Seeking Credit Issuing Solutions

Fintech News Desk
by Fintech News Desk0
The company continues to build on its track record of helping more banks self-issue and own their portfolios i2c, a leading global provider of payments processing technology and banking solutions, today revealed plans for addressing what it sees as a historic opportunity to help current issuers offer more competitive credit......
Nuance Voice Biometrics Technology Strengthens Bank Australia's Authentication and Security Processes
Banking Digital Digital Payments News

Nuance Voice Biometrics Technology Strengthens Bank Australia’s Authentication and Security Processes

Fintech News Desk
by Fintech News Desk0
Deployment of Gatekeeper solution to protect tens of thousands of customers from fraud and provide superior customer experience – free from passwords and security questions Nuance Communications, Inc. announced that Bank Australia, one of Australia’s leading customer-owned banks, has deployed Nuance Gatekeeper, the world’s most advanced biometrics solution for authentication and fraud detection to improve......
PSECU Announces Organizational Realignment, New Executive Leadership Team
Fintech News Risk Management

PSECU Announces Organizational Realignment, New Executive Leadership Team

Fintech News Desk
by Fintech News Desk0
PSECU, Pennsylvania’s anytime, anywhere digital credit union, announced plans for an upcoming organizational realignment and named the members of its new Executive Leadership Team. “Following months of extensive review in conjunction with external consultants, PSECU is excited to share our organizational realignment plans,” said PSECU President and CEO George Rudolph.......
Business Fintech News

INKAS Payments Wins Stevie Award For Sales & Customer Service

Fintech News Desk
by Fintech News Desk0
INKAS Payments was presented with a bronze Stevie Award in the Customer Service Success – Business Service Industries category in the 15th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development,......
Access Softek Adds AI-Enabled Agent Advisor to Live Chat Solution
Artificial Intelligence Banking Digital Fintech News

Access Softek Adds AI-Enabled Agent Advisor to Live Chat Solution

Fintech News Desk
by Fintech News Desk0
Access Softek, Inc., an omnichannel digital banking platform provider, announced the launch of Agent Advisor the latest feature of its Live Chat solution. .@AccessSoftek adds #AI-enabled Agent Advisor to Live Chat solution Agent Advisor utilizes artificial intelligence (AI) to recognize customer queries submitted via live chat and immediately provides auto-populated......
1