Search Results for: Customer Experience

Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia's AI-Powered Analytics Solutions
Artificial Intelligence Banking Fintech News

Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia’s AI-Powered Analytics Solutions

Fintech News Desk
by Fintech News Desk0
NICE Nexidia Analytics and NICE Quality Central boost customer loyalty, sales and optimal service processes for Alfa-Bank NICE announced that its AI-powered analytics solutions have enabled Alfa-Bank to improve customer experience. Alfa-Bank, one of the largest private commercial banks in Russia, leverages NICE Nexidia Analytics and NICE Quality Central to automatically analyze interactions and identify call......
Banking Capital Markets Fintech Guest Posts

Consider Effortless Customer Experiences to Boost the Bottom Line

Point B
by Point B0
Banks are facing unprecedented disruption from all directions. Leverage this disruption to gain a competitive advantage through innovative customer interactions.  Social distancing and the effects of COVID-19 have required multiple organizations to rethink and, in some cases, accelerate their customer experience initiatives. Financial services firms are no different. Moving forward,......
Banking Capital Markets Featured Fintech Investment Services

How Do Global Banks Use Fintech to Enhance Customer Experience Models?

Fintech News Desk
by Fintech News Desk1
Banking and associated financial services will always continue to be an essential service for everyone, given the fact that everyone uses money on a regular basis and are often required to engage in different kinds of financial transactions for varied purposes! Even with the introduction and innovations in digital banking......
The Standard Announces Partnership with ErgoGenesis
Fintech InsurTech News

The Standard Partners with Employee Navigator to Enhance Broker and Customer Experience

Fintech News Desk
by Fintech News Desk0
Standard Insurance Company (The Standard), a leading provider of financial protection products and services for employers and individuals, has entered into a strategic partnership with Employee Navigator. The software company is a national leader in streamlining benefits and compliance processes for brokers and HR departments, making them a top choice for......
Australian Neobank, Xinja, Helps Transform Customer Experience With Box
Fintech Mobile Banking News

Australian Neobank, Xinja, Helps Transform Customer Experience With Box

Fintech News Desk
by Fintech News Desk0
Box, a leader in cloud content management, announced that Xinja – a leading Australian neobank – has chosen Box to enhance its customer interactions via the Xinja mobile application. Xinja customers’ bank statements and account data will now be delivered through a portal which is powered by Box’s cloud Platform.......
Tech Mahindra and Innoveo Drive Digital Transformation to Enhance Customer Experience Globally in Insurance, Banking and Wealth Management
Banking Fintech InsurTech News

Tech Mahindra and Innoveo Drive Digital Transformation to Enhance Customer Experience Globally in Insurance, Banking and Wealth Management

Fintech News Desk
by Fintech News Desk0
Leverage No-Code Platform to accelerate launch of custom-built applications without software coding in real-time across insurance, banking and wealth management sectors Tech Mahindra Ltd. a leading provider of digital transformation, consulting and business reengineering services and solutions, with Innoveo, a Zurich based leading technology software provider, announced that the enterprises will......
Oracle Helps Major Insurer Streamline Customer Experience
Fintech News

Oracle Helps Major Insurer Streamline Customer Experience

Fintech News Desk
by Fintech News Desk0
Oracle Communications’ SD-WAN eliminates downtime and improves customer resolution times for F&G  F&G Annuities & Life (F&G) is using Oracle SD-WAN to boost customer service by reducing network interruptions. F&G’s network relies on virtual desktop infrastructure (VDI) to serve nearly 700,000 customers across the United States. F&G’s VDI includes business critical cloud collaboration, contact......
Cover Genius and AutoMatrix Empower Automotive Dealers to Improve Customer Experiences
Business News

Cover Genius and AutoMatrix Empower Automotive Dealers to Improve Customer Experiences

Fintech News Desk
by Fintech News Desk0
Offering Customized Auto Insurance at the Point-of-Sale for the First Time Cover Genius, the global insurtech leader whose insurance and warranty distribution platform provides protection for the customers of some of the world’s largest online companies, has partnered with dealer management software (DMS) company, AutoMatrix, to give dealerships the unprecedented......
Liferay to Deliver Enterprise-Grade Digital Experiences to the IBM Cloud for Financial Services
InsurTech News

Liferay and IDC Release Report Analyzing Customer Experience Trends in the Insurance Industry

Fintech News Desk
by Fintech News Desk0
Research Highlights the Role of DXPs in Improving Customer Experience The insurance sector continues to be one of the largest investors in technology for optimizing business processes. In fact, IDC Research estimates that global IT spending in this segment will exhibit a Compound Annual Growth Rate (CAGR) of 5.1% through......
Three Ways AI Enables Personalized and Engaging Customer Experiences in Financial Services
Artificial Intelligence Guest Posts

Three Ways AI Enables Personalized and Engaging Customer Experiences in Financial Services

Dr. Marlene Wolfgruber
by Dr. Marlene Wolfgruber1
A lot of data would be useless without context. Many words in the human language have multiple meanings, making it hard to understand individual phrases without being aware of its context (where it was said, from whom, what prompted its delivery). Think about the term “bank” within the context of......
1