Search Results for: customer retention

Visionary Global Fintech Companies Invest in Customer Service Experience by Partnering with Helpshift
Digital Payments Fintech News

Visionary Global Fintech Companies Invest in Customer Service Experience by Partnering with Helpshift

Fintech News Desk
by Fintech News Desk0
Financial platforms leverage systems to keep customers in-app for help Helpshift, the established leader for in-app customer service in the mobile gaming industry, has set its sights on expanding its services to the rapidly growing fintech industry. Helpshift had long predicted an all-mobile shift of payments, financial management and general......
New ABBYY Survey Reveals Financial Institutions are Letting Customers Down, Despite Internal Satisfaction and Investments
Fintech News

New ABBYY Survey Reveals Financial Institutions are Letting Customers Down, Despite Internal Satisfaction and Investments

Fintech News Desk
by Fintech News Desk0
ABBYY, a global Digital Intelligence company, recently conducted a Digital Strategies in Financial Services survey of over U.S. 100 executives representing senior decision makers, including chief experience officers, vice presidents, and directors, that revealed a concerning disconnect when it comes to banks’ onboarding processes, technology investments, and customer satisfaction. “Financial institutions’ processes......
Insurance Customer Journey
Artificial Intelligence Guest Posts InsurTech

How Can AI Enhance the Insurance Customer Journey?

Janthana Kaenprakhamroy
by Janthana Kaenprakhamroy0
The insurance industry is not typically known for its appetite for innovation, especially in customer journey management. Strict regulation, traditional business models, and the use of legacy IT systems have long provided barriers to progress. Despite the explosion of technological advancement in society, many in the insurance industry have stubbornly......
Financial Institutions Deploying E-Commerce Rewards to Drive Acquisition, Retention and Revenue
B2C Commerce Guest Posts Insights

Financial Institutions Deploying E-Commerce Rewards to Drive Acquisition, Retention and Revenue

Jordan Glazier
by Jordan Glazier0
Due to the fragmentation driven by the rapid proliferation of neobanks and upstart investment alternatives, established financial institutions, and newcomers alike, are under increasing pressure to introduce value-adding features to acquire new customers and retain existing customers. Some of the biggest moves to add value involve the introduction of loyalty......
Quisitive LedgerPay Secures ISO Customer Paytron
Digital Payments News

Quisitive LedgerPay Secures ISO Customer Paytron

Fintech News Desk
by Fintech News Desk0
 Quisitive Technology Solutions Inc., a premier Microsoft Cloud Services and Payment Solutions Provider, has announced that it has finalized a contract with Paytron Merchant Services (“Paytron”), a Passport Technology company, to provide payment processing services, making it among the first major secured LedgerPay contracts with an Independent Sales Organization (“ISO”) customer.......
Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers
InsurTech News

Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers

Fintech News Desk
by Fintech News Desk0
Partnership enables agents and insureds to have more seamless, efficient experiences Glia, a leading provider of Digital Customer Service, announced today that it has partnered with Duck Creek Technologies, a leading provider of SaaS insurance core systems, to offer Duck Creek’s customers Glia’s Digital Customer Service platform. This enables insurers to......
HashCash to Provide Blockchain-based Customer Loyalty Platform for E-Commerce Site
Blockchain E-commerce News

HashCash to Provide Blockchain-based Customer Loyalty Platform for E-Commerce Site

Fintech News Desk
by Fintech News Desk0
HashCash Consultants, a global blockchain company, is set to build a blockchain-based customer loyalty platform for an e-commerce website. A beta-version is on its way HashCash Consultants, a global software development company, announces an upcoming venture with a Canadian company. HashCash is to build a blockchain-based Customer Loyalty Platform for the e-commerce......
China Customer Relations Centers, Inc. Shareholders Approve Going Private Transaction
Finance Fintech News

China Customer Relations Centers, Inc. Shareholders Approve Going Private Transaction

Fintech News Desk
by Fintech News Desk0
China Customer Relations Centers, Inc., a leading e-commerce and financial services business process outsourcing service provider in China, announced that at the extraordinary general meeting of shareholders (the “EGM”) held on June 18, 2021, the Company’s shareholders voted in favor of, among other things, the proposals to authorize and approve (i)......
AutoVitals and 360 Payments Team Up to Improve the Overall Customer Experience
Digital Digital Payments News

AutoVitals and 360 Payments Team Up to Improve the Overall Customer Experience

Fintech News Desk
by Fintech News Desk0
The new partnership simplifies and unifies the process from digital inspection to checkout for automotive repair shops AutoVitals, the only complete digital Shop Success Solution for independent auto repair shops, announced a partnership with 360 Payments, a San Jose-area credit card payment processing company with a national client roster. Together, AutoVitals......
MoneyGram's Customer-Focused Growth Strategy Contributes to Another Strong Month of Digital Growth
Digital Digital Payments News

MoneyGram’s Customer-Focused Growth Strategy Contributes to Another Strong Month of Digital Growth

Fintech News Desk
by Fintech News Desk0
MoneyGram Online (MGO) posted 118% year-on-year growth in international transactions in February, its fourteenth consecutive month of triple-digit growth MoneyGram International, Inc., a world leader in person-to-person payments and international money transfers, announced that the company obtained in February a 118% growth in international transactions for MoneyGram Online (MGO), its......
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