Search Results for: omnichannel solution

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores
Finance Fintech Startups News

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores

GlobeNewswire
by GlobeNewswire0
Indonesian fintech startup increases its customer satisfaction score by 60% using Freshdesk for better query handling and response time improvements Freshworks Inc. announced that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk to unify its customer support across different channels. KoinWorks, which started as a peer-to-peer financial lending......
10 Leading Cloud Based Client Service Solutions For 2023
Cloud Featured Fintech Primers

10 Leading Cloud Based Client Service Solutions For 2023

Pooja Choudhary
by Pooja Choudhary0
A cloud contact center is a correspondence center that uses call center technology hosted in the cloud. It handles a wide range of inbound and outbound client calls and interchanges, including voice, email, SMS, online entertainment, and the web. How Does A Cloud-Based Contact Centre Operate? A cloud contact center......
Artificial Intelligence Banking Finance Markets News

To Enable Banks To Create And Manage Technological Solutions That Are Ready For The Future And Support Their Market Leadership, Intellect Introduces Emach.ai, The Largest Open Finance Platform In The World.

Fintech Staff Writer
by Fintech Staff Writer0
A breakthrough cloud-native, future-ready open banking platform with embedded artificial intelligence called eMACH.ai was introduced by Intellect Design Arena, a multi-product FinTech firm, and is powered by AWS. Financial institutions can construct the banks and FIs of the future thanks to eMACH.ai’s 285 pre-built microservices, 1,214 APIs, and 200 events.......
Carat from Fiserv Introduces Fraud Mitigation Solution to Simplify How Large Businesses Manage Risk
Digital Payments Finance News

Carat from Fiserv Introduces Fraud Mitigation Solution to Simplify How Large Businesses Manage Risk

Business Wire
by Business Wire0
Modular solution provides access to fraud and risk controls, transaction scoring, and chargeback management via a single integration Fiserv, Inc., a leading global provider of payments and financial services technology solutions, introduced a new fraud mitigation solution designed to simplify how large enterprises manage omnichannel risk. Accessible through the Carat......
GoDaddy and Worldpay from FIS Team Up to Bring Omnicommerce Solutions to Small Businesses
Commerce News

GoDaddy and Worldpay from FIS Team Up to Bring Omnicommerce Solutions to Small Businesses

Business Wire
by Business Wire0
GoDaddy and Worldpay from FIS are launching Commerce 360, an all-in-one omnicommerce solution that makes selling anything, anywhere simple – whether it be online or in-store – for small retail businesses As consumers move more regularly between online and in-the-store, small businesses need the latest tools to provide the same......
New Partnership Brings Glia's Digital Customer Service Solution to ebankIT's Digital Banking Platform
Banking News

New Partnership Brings Glia’s Digital Customer Service Solution to ebankIT’s Digital Banking Platform

PR Newswire
by PR Newswire0
Streamlines digital-first customer service to drive new efficiencies, increase conversion rates and improve the customer experience Glia, the leading provider of Digital Customer Service (DCS), and ebankIT announced a partnership aimed at humanizing the digital banking service experience for ebankIT clients. ebankIT will now offer Glia’s DCS solution for digital-first customer......
Conduent Presents Solutions to Drive Banking Efficiencies and Improve Customer Experience at MBA Expo
Banking News

Conduent Presents Solutions to Drive Banking Efficiencies and Improve Customer Experience at MBA Expo

Fintech News Desk
by Fintech News Desk0
With 20 years of expertise in the financial industry, Conduent’s customer contact services and mortgage processing solutions bring the human touch and technology together Conduent Incorporated, a global technology-led business process solutions company, will be onsite at the Mortgage Banking Association (MBA) Servicing Solutions Conference & Expo 2023 from February 21 to......
LTIMindtree Partners with Duck Creek and Microsoft to Build a Cloud Migration Solution for Insurers
Cloud News

LTIMindtree Partners with Duck Creek and Microsoft to Build a Cloud Migration Solution for Insurers

Fintech News Desk
by Fintech News Desk0
LTIMindtree, a global technology consulting and digital solutions company, announced that it has partnered with Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) insurance, and Microsoft to build a solution that will enable insurers to migrate their on-premises core systems to the cloud......
Priority Technology Holdings, Inc. Strengthens Portfolio with Gifting Solutions Partnerships with Factor4 and GiftYa
Commerce News

Priority Technology Strengthens Portfolio with Gifting Solutions Partnerships with Factor4 and GiftYa

Fintech News Desk
by Fintech News Desk0
Priority Technology Holdings, Inc., the platform for unified commerce that delivers integrated payments and banking at scale, has expanded their value-add tool-set by partnering with Factor4 and GiftYa to provide merchants with in-demand gift cards solutions. “The Priority team is forward thinking, and they understand that fraud-proof, card-linked gifting is......
Apple Federal Credit Union Chooses Talkdesk Contact Center Solution
Artificial Intelligence Cloud News

Apple Federal Credit Union Chooses Talkdesk Contact Center Solution

Fintech News Desk
by Fintech News Desk0
Leverages Talkdesk Financial Services Experience Cloud with Jack Henry Symitar and Microsoft Teams integrations to help transform the banking experience Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, is helping Virginia-based financial cooperative Apple Federal Credit Union deliver more personalized, caring, and friendly service using the Talkdesk Financial Services Experience......
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