Tag : Customer Experience

Kasasa and Avannis Partner for Enhanced CFI Growth
Fintech News

Kasasa and Avannis Partner for Enhanced CFI Growth

PR Newswire
by PR Newswire0
New partnership delivers powerful customer experience data to strengthen community financial institution competitiveness Kasasa, an award-winning financial technology and marketing provider, announces a strategic partnership with Avannis, a provider of customer experience programs. The mutual partnership between the two ICBA Preferred Service Providers is formalized in connection with ICBA LIVE......
Glia and COCC Announce Partnership to Accelerate Seamless Customer Experiences for Financial Institutions Through Unified Interactions
Banking Fintech News

Glia and COCC Announce Partnership to Accelerate Seamless Customer Experiences for Financial Institutions Through Unified Interactions

Business Wire
by Business Wire0
Collaboration transforms customer service interactions for financial institutions, improving efficiency, loyalty and revenue Glia, the leader in customer interaction technology for high-trust sectors, announced a strategic partnership with COCC, an industry-leading fintech provider, to redefine customer interactions within COCC’s digital banking platform. The partnership enables COCC to provide its community......
Artificial Intelligence Banking Blockchain Featured Finance Fintech Risk Management Robotic Process Automation

Evaluating the Impact of Fintech Partnerships on Bank Customer Retention Rates

Fintech Staff Writer
by Fintech Staff Writer0
The financial services industry is experiencing significant change, fueled by advancements in technology. Among the most significant developments is the rise of fintech partnerships, which have become essential for traditional banks aiming to stay competitive and enhance customer retention rates. These collaborations combine the agility and technological expertise of fintech......
New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank
Banking Finance Fintech News

New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank

Business Wire
by Business Wire0
Banks that offer high-quality customer experience across all touchpoints and channels better compete with fintechs, drive growth, and secure loyalty A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have......
Banking Business Finance Fintech Guest Posts Payment gateways

The Evolving Role of Fintech CMOs: 3 Key Shifts Shaping the Future

Carey Madsen
by Carey Madsen0
The Chief Marketing Officer (CMO) role is always evolving, and this year, its trajectory looks different across various industries. While some Fortune 500 companies have made headlines for eliminating or restructuring the CMO role into broader functions like digital, strategy, or operations, the role of the CMO in the fintech......
Tesonet's CIO Eglė Eidimtaitė joins PayPal's Customer Advisory Board
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Tesonet’s CIO Eglė Eidimtaitė Joins PayPal’s Customer Advisory Board

EIN Presswire
by EIN Presswire0
Eglė Eidimtaitė, Head of Investment at Tesonet, has become the first Lithuanian to join PayPal’s Customer Advisory Board. The board, which is composed of high-value enterprise merchants, was established by PayPal to facilitate the development of personalized solutions, upgrade products, and improve customer experience. In her new role, Eglė Eidimtaitė will......
Artificial Intelligence Digital Featured InsurTech Machine Learning Technology

Reimagining Insurance: The Rise of Insurtech-as-a-Service

Rishika Patel
by Rishika Patel0
In the insurance industry known for its traditionalism, the rise of Insurtech-as-a-Service is charting a new course, bringing digitalization and sustainability to the forefront of insurance. With advanced financial technologies driving efficiency and customer-centric models, insurtech companies are reshaping the insurance landscape and accelerating change at a rapid pace. For......
Nayax Launches Automated Self-Service in El Salvador, Accelerating Expansion into Latin American Market
Finance Fintech News

Nayax Launches Automated Self-Service in El Salvador, Accelerating Expansion into Latin American Market

GlobeNewswire
by GlobeNewswire0
Nayax Ltd., a global commerce enablement and payments platform designed to help merchants scale their business by simplifying payments and maximizing loyalty, today announced that it will launch its end-to-end automated self-service payment solution across El Salvador, enabling consumers to make secure cashless payments at automated machines with VPOS Touch™ devices. Nayax will......
Insurity Names Jonathan Victor as Chief Operating Officer, Driving Growth and Enhancing the Customer Experience
Finance Fintech News

Insurity Names Jonathan Victor as Chief Operating Officer, Driving Growth and Enhancing the Customer Experience

Business Wire
by Business Wire0
Jonathan Victor’s leadership will play a pivotal role in advancing Insurity’s vision to provide best-in-class solutions that enable insurers to modernize, scale, and achieve strategic business objectives Insurity, a leading provider of cloud-based software for insurance carriers, brokers, and MGAs, today announced that Jonathan Victor has been named Chief Operating......
Avalara Shines Spotlight on Customer Experience with Intuitive AI and Other Innovations
Artificial Intelligence Finance Fintech News

Avalara Shines Spotlight on Customer Experience with Intuitive AI and Other Innovations

PR Newswire
by PR Newswire0
CRUSH 2024: Avalara highlights a slate of customer-focused enhancements and AI-infused solutions to deliver seamless tax compliance and an exceptional experience Avalara, Inc., a leading provider of tax compliance automation software for businesses of all sizes, showcased an array of customer-first innovations at this week’s signature Avalara CRUSH customer event......
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