Tag : Customer Experience

Nubank Appoints Ethan Eismann as Chief Design Officer, Deepening Commitment to Customer Experience
Finance Fintech News

Nubank Appoints Ethan Eismann as Chief Design Officer, Deepening Commitment to Customer Experience

Business Wire
by Business Wire0
With extensive leadership experience at companies like Slack, Airbnb, Uber, and Google, the executive will lead efforts to elevate Nu’s design as the company expands Nubank, one of the world’s largest digital financial services platforms in the world, announces the appointment of Ethan Eismann as its inaugural Chief Design Officer......
Ushur Launches Ushur Intelligence: Agentic AI Purpose-built for Highly Regulated Enterprises
Artificial Intelligence Fintech InsurTech News

Ushur Launches Ushur Intelligence: Agentic AI Purpose-built for Highly Regulated Enterprises

GlobeNewswire
by GlobeNewswire0
New AI Agent solutions transform how healthcare, insurance, and financial services organizations automate complex workflows across every stage of their customer lifecycle Ushur, the leading AI-powered Customer Experience Automation company, announced the launch of Ushur Intelligence, purpose-built for highly regulated industries. Designed with enterprise-grade security, compliance, and control, Ushur Intelligence......
Input 1 Expands Insurance Payment Options with PayPal Digital Wallet Integration
Digital Wallet Fintech News

Input 1 Expands Insurance Payment Options with PayPal Digital Wallet Integration

PR Newswire
by PR Newswire0
Policyholders can now leverage PayPal to checkout, enhancing convenience and security.  Input 1, a leading provider of digital insurance payment solutions, now offers PayPal’s trusted Digital Wallet, giving insurance providers the tools to offer policyholders flexible, secure payment options. Clients can now benefit from the ease and familiarity of PayPal, while streamlining......
Banks Improving Debit Card Management in Online Banking and Adding Security Features While Real-Time Alerts Still Advancing
Banking Fintech News

Banks Improving Debit Card Management in Online Banking and Adding Security Features While Real-Time Alerts Still Advancing

PR Newswire
by PR Newswire0
Bank of America Maintains First Place in Keynova Group’s Q2 2025 Online Banker Scorecard Keynova Group, the principal competitive intelligence source for digital financial services firms, announced the results of its semi-annual Online Banker Scorecard for Q2 2025. Among Keynova Group’s competitive evaluation of the 18 leading U.S. retail banks’ digital......
Analytics Featured Finance Fintech Lending Risk Management

The Link Between Credit Innovation and Borrower Risk Transparency

Fintech Staff Writer
by Fintech Staff Writer0
Credit innovation has emerged as a cornerstone of modern lending practices, reshaping how financial institutions evaluate, distribute, and manage credit. At its core, credit innovation involves the integration of digital tools, data-driven insights, and new financial models to enhance credit accessibility, operational efficiency, and customer experience. This wave of innovation......
insightsoftware Unveils New Leadership and Expands Business Unit Model to Accelerate Innovation for the Office of the CFO
Business Fintech News

insightsoftware Unveils New Leadership and Expands Business Unit Model to Accelerate Innovation for the Office of the CFO

GlobeNewswire
by GlobeNewswire0
Organizational shift to four business units sharpens market focus, strengthening AI-powered product development, customer experience, and operational scale insightsoftware, the most comprehensive provider of solutions for the Office of the CFO, recently finalized a strategic realignment into four dedicated business units: ERP Reporting & BI, EPM, Controllership, and Data &......
BILL Expands Executive Leadership Team with Technology Industry Leader Mike Cieri as EVP, GM of Software Solutions
Fintech News Technology

BILL Expands Executive Leadership Team with Technology Industry Leader Mike Cieri as EVP, GM of Software Solutions

Business Wire
by Business Wire0
Bringing customer-focused product vision and software innovation experience from Gusto and Square, to accelerate BILL’s category leadership BILL, a leading financial operations platform for small and midsize businesses (SMBs), announced Mike Cieri has joined as EVP, GM of Software Solutions. As a member of the executive leadership team, Cieri will......
Weave Communications to Acquire TrueLark, Accelerating AI-Powered Front Office Automation
Analytics Artificial Intelligence Fintech News

Weave Communications to Acquire TrueLark, Accelerating AI-Powered Front Office Automation

Business Wire
by Business Wire0
Solution supercharges practice growth and patient experience with 24/7 availability Weave, a leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses (SMBs), announced it has signed an agreement and plan of merger (“Merger Agreement”) to acquire TrueLark, an AI-powered receptionist and front-desk automation platform. This......
ebankIT launches new report 'UX & CX Battlecards: Omnichannel Strategies for Financial Institutions'
Banking Fintech News

ebankIT Launches New Report ‘UX & CX Battlecards: Omnichannel Strategies for Financial Institutions’

EIN Presswire
by EIN Presswire0
ebankIT’s report shares insights and case studies to help financial institutions create standout customer experiences through great UX design. ebankIT, a global provider of digital banking solutions, announced the release of its latest report, “UX & CX Battlecards: Omnichannel Strategies for Financial Institutions.” This comprehensive guide delivers valuable insights into......
Talkdesk AI Agents for Financial Services Unlocks Convenient, Secure, Personalized Banking at Scale With Enterprise-Wide Efficiency
Artificial Intelligence Banking News

Talkdesk AI Agents for Financial Services Unlocks Convenient, Secure, Personalized Banking at Scale With Enterprise-Wide Efficiency

Business Wire
by Business Wire0
Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced a new agentic AI solution—part of the Talkdesk Ascend AI™ platform—purpose-designed......
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