Search Results for: Contact Center

Lake Ridge Bank Modernizes Customer Engagement with the 8x8 XCaaS Cloud Contact Center and UC Platform
Banking Cloud News

Lake Ridge Bank Modernizes Customer Engagement with the 8×8 XCaaS Cloud Contact Center and UC Platform

Business Wire
by Business Wire0
Trusted Financial Services Firm Deploys 8×8 to Deliver Superior Customer Service Through Company-wide Efficiency and Enhanced Collaboration 8×8, Inc., a leading integrated cloud contact center and unified communications platform provider, announced that Lake Ridge Bank has deployed the 8×8 XCaaS (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform,......
Apple Federal Credit Union Chooses Talkdesk Contact Center Solution
Artificial Intelligence Cloud News

Apple Federal Credit Union Chooses Talkdesk Contact Center Solution

Fintech News Desk
by Fintech News Desk0
Leverages Talkdesk Financial Services Experience Cloud with Jack Henry Symitar and Microsoft Teams integrations to help transform the banking experience Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, is helping Virginia-based financial cooperative Apple Federal Credit Union deliver more personalized, caring, and friendly service using the Talkdesk Financial Services Experience......
PCI Pal Launches Open Banking Payments For Contact Centers: The First In A Series Of New Payment Products
Banking Digital Payments News

PCI Pal Launches Open Banking Payments For Contact Centers: The First In A Series Of New Payment Products

Fintech News Desk
by Fintech News Desk0
The new digitally-native payment product, powered by open banking technology, offers consumers the choice to instantly Pay By Bank, authorizing payments via their mobile banking app or online banking portal. PCI Pal, the global SaaS provider of secure payment solutions for business communications, has announced the launch of its Pay......
Eltropy Acquires Marsview AI, Empowering Financial Institutions to Automate the Contact Center
Finance News

Eltropy Acquires Marsview AI, Empowering Financial Institutions to Automate the Contact Center

Fintech News Desk
by Fintech News Desk0
Leading Digital Communications platform for Credit Unions and Community Banks now offers one seamless platform for Text, Chat, Voice, and Video channels with advanced AI technologies to personalize experiences and streamline the Contact Center Operation Eltropy, the industry-leading Digital Communications platform for financial institutions, announced the acquisition of Marsview.ai, the......
Revation Surpasses Milestone 600th Banking Customer on Its Digital-first Contact Center as a Service Platform
Banking Finance News

Revation Surpasses Milestone 600th Banking Customer on Its Digital-first Contact Center as a Service Platform

Fintech News Desk
by Fintech News Desk0
Record growth and continued business development validate Revation’s position as the trusted CCaaS provider for the financial services industry Revation Systems, a digital Contact Center as a service platform (CCaaS) for highly regulated industries, announced a new milestone in its momentum. Today, over 600 banks and credit unions in the......
79% of CX Leaders Plan to Increase Investment in Contact Center AI and Automation
Digital Wallet Investment Services News

79% of CX Leaders Plan to Increase Investment in Contact Center AI and Automation

Fintech News Desk
by Fintech News Desk0
Global Talkdesk Research report shows value of AI remains uncontested, but barriers persist in fully realizing scale and scope of AI ambitions Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, released its newest Talkdesk Research report, The Future of AI 2022: Progressing AI Maturity in the Contact......
Greg Rowe’s Contact Center Solution Keeps Customer Communications and Payments Flowing With Technology From Talkdesk and PCI Pal
Digital Payments News Security

Greg Rowe’s Contact Center Solution Keeps Customer Communications and Payments Flowing With Technology

Fintech News Desk
by Fintech News Desk0
Global kitchen tap manufacturer integrates telephony and secure payment solutions to future-proof communications and ensure ongoing adherence with payment compliance standards UK based Greg Rowe Limited, which has designed and manufactured multi-functional kitchen taps for over 50 years, including the unique four-in-one QETTLE, has upgraded its contact center and payment......
Observe.AI Raises $125 Million Series C to Usher in AI-Empowered Era for Contact Centers
Artificial Intelligence Banking News

Observe.AI Raises $125 Million Series C to Usher in AI-Empowered Era for Contact Centers

Fintech News Desk
by Fintech News Desk0
Largest-ever Series C funding for Contact Center AI helps Observe.AI cement its leadership position and propel continued industry-leading growth Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, announced it has raised $125M in Series C funding led by SoftBank Vision Fund 2 with participation from Zoom Video Communications,......
Vergent Partners with Outsourcing Solutions Group For Accounts Receivable Services
Lending News

Vergent LMS Partners with Universal Contact Centers to Provide First-Party Customer Experience Service

Fintech News Desk
by Fintech News Desk0
Vergent LMS, a premier fintech lending platform, announced its partnership with Universal Contact Centers (UCC), a full-service bilingual contact center, to jointly integrate and market each other’s services. UCC provides nearshore, first-party staffing for a wide range of services, including customer experience, quality assurance, collections and social media management in the consumer lending industry. Based in Tijuana, Mexico, UCC’s bilingual......
Balto Invests In Contact Center Research With The Conversation Excellence Lab
Investment Services Investments News

Balto Invests In Contact Center Research With The Conversation Excellence Lab

Fintech News Desk
by Fintech News Desk0
Balto, the #1 Real-Time Guidance Platform for contact centers, has launched a new research and data team focused on providing actionable insights for the contact center industry: the Conversation Excellence Lab. Latest Fintech Insights: Nexbloc and Arcade Network Partner to Bring Blockchain Domains to Gaming in the Metaverse In 2021, Balto......
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