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The Rapid Connection Age of Insurance IT
Guest Posts InsurTech

The Rapid Connection Age of Insurance IT

George Ravich
by George Ravich0
Over the last decade, consumer demands for frictionless, digital transactions have permeated every kind of purchase, so much so that the insurance industry can no longer turn away from it. Most customers expect to be able to purchase insurance policies easily, make payments or changes, or submit a claim within......
KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores
Finance Fintech Startups News

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores

GlobeNewswire
by GlobeNewswire0
Indonesian fintech startup increases its customer satisfaction score by 60% using Freshdesk for better query handling and response time improvements Freshworks Inc. announced that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk to unify its customer support across different channels. KoinWorks, which started as a peer-to-peer financial lending......
Spec Secures $15M Series A Funding, Accelerating Innovation in Fraud Defense
Digital Payments News

EmPRO Insurance Company Sees 211% Increase in Electronic Payment Adoption After Their First Year Going Live with InvoiceCloud

Business Wire
by Business Wire0
EmPRO Insurance Company, a licensed medical liability insurance carrier based in New York State, saw a 211% increase in electronic payment adoption in its first year of going live with InvoiceCloud’s integrated solution. InvoiceCloud, an EngageSmart solution, offers a true SaaS online bill payment solution that is designed to turn one-time......
10 Leading Cloud Based Client Service Solutions For 2023
Cloud Featured Fintech Primers

10 Leading Cloud Based Client Service Solutions For 2023

Pooja Choudhary
by Pooja Choudhary0
A cloud contact center is a correspondence center that uses call center technology hosted in the cloud. It handles a wide range of inbound and outbound client calls and interchanges, including voice, email, SMS, online entertainment, and the web. How Does A Cloud-Based Contact Centre Operate? A cloud contact center......
How Blockchain Was Indeed Revolutionizing The Real Estate Marketplace?
Blockchain Featured Fintech Primers Property

How Blockchain Was Indeed Revolutionizing The Real Estate Marketplace?

Pooja Choudhary
by Pooja Choudhary0
The real estate industry has also been disrupted by blockchain technology. Historically, it was not common to transact high-value assets such as real estate via digital channels, as these transactions were typically conducted offline through face-to-face conversations. This new regular blockchain has created numerous opportunities to alter conventional channels. The......
Dynamic Yield Launches Element, Bringing the Power of Mastercard to Personalization
Banking Digital Payments News

Dynamic Yield Launches Element, Bringing the Power of Mastercard to Personalization

Business Wire
by Business Wire0
Mastercard’s proprietary prediction models and aggregated consumer spend insights activate new ways for customers to enhance personalization across digital channels as part of the company’s Experience OS Dynamic Yield, a Mastercard company, unveiled Element, an exclusive suite of Mastercard applications and extensions integrated into Dynamic Yield’s Experience OS. As consumer demand......
Banking Digital Fintech News Technology

70% of European Banks And Fintechs Will Invest In Financial Technology Over The Next 18 Months Despite The Downturn

Fintech Staff Writer
by Fintech Staff Writer0
The multi-award-winning fintech PR and marketing firm CCgroup released the results of its study on “How to influence fintech buyers,” which was based on a poll of significant banks and fintechs in five European markets. According to the study, 70% of European financial institutions anticipate raising their financial technology investments......
Why Wooing Gen Z Helps Banks and Fintechs Win
Banking Commerce Guest Posts Insights

Why Wooing Gen Z Helps Banks and Fintechs Win

Sagar Rajgopal
by Sagar Rajgopal0
CX trends in banking have changed considerably over the last few years, accelerated by the pandemic. Customer service has become an increasingly important part of this market shift, so much so that financial institutions and digital banking challengers need to think strategically about their customer service function in order to......
Reseda Group Invests $8 Millon in Cutting-Edge Fintech Companies
Fintech News

Reseda Group Invests $8 Millon in Cutting-Edge Fintech Companies

PR Newswire
by PR Newswire0
Reseda Group, a wholly owned credit union service organization of MSU Federal Credit Union (MSUFCU), announced $8 million in investments to support and grow several emerging fintech companies. The investments are spread across the four companies — Nymbus, Flow Networks, Prizeout, and Larky — and are part of Reseda Group’s efforts to bring innovative technology and solutions to......
Importance Of Customer Experience Management In Fintech Industry
Featured Fintech Fintech Primers

Importance Of Customer Experience Management In Fintech Industry

Pooja Choudhary
by Pooja Choudhary0
Customer Experience In Fintech: What Does It Entail? Customer evaluates a fintech proposal based on the benefits they perceive. The consumer experience is impacted by many perks. In this article, we intend to examine the few variables that influence the fintech consumer experience in the context of speed, assurance, ease......
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