Search Results for: Customer Satisfaction

Avangrid’s Customer Experience and Digital Center of Excellence Leading the Way
Fintech News

Avangrid’s Customer Experience and Digital Center of Excellence Leading the Way

Business Wire
by Business Wire0
This recognition is part of SECC’s 2024 Best Practice Awards, which highlight innovative ways that electricity providers are improving customer experience and engagement and recognize best practices within the industry. Avangrid, Inc., a leading sustainable energy company and member of the Iberdrola Group, announced today that is has earned the......
EPAM Continuum's 2024 Consumer Banking Report Highlights AI Success with a 96% Satisfaction Rate
Banking News

EPAM Continuum’s 2024 Consumer Banking Report Highlights AI Success with a 96% Satisfaction Rate

PR Newswire
by PR Newswire0
Report underscores increasing consumer expectations for enhanced digital capabilities, with the emergence of fintech disruptors offering more personalized and convenient digital experiences EPAM Continuum, the integrated business, technology and experience consulting practice of EPAM Systems, , a leading digital transformation services and product engineering company, announced the release of its......
`Gamification in Fintech: All About Customer Retention and Engagement
Featured Fintech

Gamification in Fintech: All About Customer Retention and Engagement

Prajakta Ayade
by Prajakta Ayade0
On how many days does finance truly excite the general population – those that don’t eat, breathe or dream of finance and fintech? Yes, on days when crypto breaks the market and it becomes a global phenomenon, but for many, that’s the only time! This can be changed though, just......
Max Life Embraces AI to deliver Hyper-Personalized Interactions to Customers
InsurTech News

Max Life Embraces AI to deliver Hyper-Personalized Interactions to Customers

PR Newswire
by PR Newswire0
Personalized videos for customers, deliver timely reminders for premiums, sales training amongst other innovations Max Life Insurance Company Ltd. (“Max Life” / “Company”), is undertaking a significant advancement in engaging with its customers by introducing AI-powered personalization across the board- starting with renewals messaging. On the forefront of the AI campaign......
Eviden and Microsoft Collaborate to Help Customers Take Advantage of the Microsoft cloud and Generative AI
Fintech News

Eviden and Microsoft Collaborate to Help Customers Take Advantage of the Microsoft Cloud and Generative AI

GlobeNewswire
by GlobeNewswire0
Eviden brings together its expertise in Machine Learning and AI with Azure OpenAI service Eviden, the Atos Group business leading in digital, cloud, big data, and security, is collaborating with Microsoft to help clients, across industries, move to the cloud, and facilitating their use of Azure OpenAI Service. AI-focused partnership Eviden will......
From Digital Attendants to Customer Segmentation: Gen AI's Role in Retail Banking Explained in Info-Tech Research Group's New Resource
Banking News

From Digital Attendants to Customer Segmentation: Gen AI’s Role in Retail Banking Explained in Info-Tech Research Group’s New Resource

PR Newswire
by PR Newswire0
The firm’s latest resource explains for IT and business leaders how Gen AI is reshaping the banking industry by optimizing operations, personalizing services, and bolstering risk management for enhanced efficiency and customer satisfaction in the digital age. In response to the swift advancement of generative AI (Gen AI), banking institutions......
Pocamarket's Shipping Innovation and Partnership with K-packet Enhance Member Satisfaction
News Trading

Pocamarket’s Shipping Innovation and Partnership with K-packet Enhance Member Satisfaction

PR Newswire
by PR Newswire0
Expensive Shipping Costs? Not Anymore! Delivering Authentic K-pop Photocards from Korea Pocamarket, the K-pop photocard trading platform, has responded to the demands of its global members by introducing a cost-effective shipping method. This new approach involves incorporating K-packet, an international shipping service offered by South Korea’s postal service, which allows photo card buyers......
Financial Insecurity Begins to Affect Credit Card Customers in Canada, JD Power Finds
Finance Fintech News

Financial Insecurity Begins to Affect Credit Card Customers in Canada, J.D. Power Finds

Business Wire
by Business Wire0
One-Third of Credit Card Customers Carry Revolving Debt With Canada credit cardholders’ average balance now totaling $2,121 and a majority (52%) of them classified as financially unhealthy, financial stress has become a critical component of the credit card customer experience. According to the J.D. Power 2023 Canada Credit Card Satisfaction......
Duck Creek and Artigem Join Forces to Provide Real-Time, Accurate Jewelry Valuation for Customers
InsurTech News

Duck Creek and Artigem Join Forces to Provide Real-Time, Accurate Jewelry Valuation for Customers

GlobeNewswire
by GlobeNewswire0
Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, announces its partnership with technology-enabled contents and jewelry service provider Artigem LLC. Through this collaboration, Duck Creek customers will gain access to Artigem’s innovative SpeedCheck software, enabling them to update the value......
Restaurant Industry Still Grappling with Labor Shortages, Customers are Noticing
Business Guest Posts Technology

Restaurant Industry Still Grappling with Labor Shortages, Customers are Noticing

Olivier Thierry
by Olivier Thierry0
The restaurant and hospitality industry added 33,100 jobs in May, according to the National Restaurant Association. While this is a welcomed improvement compared to previous months this year, it’s still roughly 450,000 jobs short of the more than 12.3 million job positions in February 2020. The truth is the restaurant......
1