Search Results for: Customer Satisfaction

Prove Identity Partners with Visa to Make Customer Onboarding 79% Faster While Enhancing Security
Digital Payments News

Prove Identity Partners with Visa to Make Customer Onboarding 79% Faster While Enhancing Security

Business Wire
by Business Wire0
Prove Identity, Inc., a leader in consumer identity, announced a new partnership with Visa, a world leader in digital payments, to empower brands to increase secure loyalty account enrollment by eliminating manual account registration and pre-filling application forms with verified information. Visa clients will now have access to Prove’s award-winning......
KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores
Finance Fintech Startups News

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores

GlobeNewswire
by GlobeNewswire0
Indonesian fintech startup increases its customer satisfaction score by 60% using Freshdesk for better query handling and response time improvements Freshworks Inc. announced that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk to unify its customer support across different channels. KoinWorks, which started as a peer-to-peer financial lending......
Aevi Selects OvationCXM to Transform Digital Payment Customer Experience
Digital Payments News

Aevi Selects OvationCXM to Transform Digital Payment Customer Experience

GlobeNewswire
by GlobeNewswire0
Bolstering its presence in North America, Aevi’s partnership with OvationCXM will expand omnichannel digital in-person payments functionality and CX OvationCXM, a global leader in customer experience management (CXM), announces that Aevi is expanding into North America and has selected OvationCXM as its CXM provider to elevate the digital payments customer experience.......
In 2023, Step Into the Future of Customer Engagement
Banking Big Data Guest Posts

In 2023, Step Into the Future of Customer Engagement

Sanat Rao
by Sanat Rao0
Many customers will stick to the changes in banking behavior induced by the pandemic, while some may revert to earlier preferences, such as in-person banking. But what is certain is that banks will need to deepen customer engagement to deliver greater value to customers, and also to ward off next-gen......
Wawanesa Insurance Selects One Inc’s PremiumPay for a Robust Digital Infrastructure and a Seamless Customer Payments Experience
Digital Payments News

Wawanesa Insurance Selects One Inc’s PremiumPay for a Robust Digital Infrastructure and a Seamless Customer Payments Experience

Business Wire
by Business Wire0
US-based insurer eyes efficiency accelerated by Guidewire One Inc, the leading digital payments network for the insurance industry, announced that Wawanesa Insurance (Wawanesa) has selected One Inc’s inbound payments platform and best-in-class solution PremiumPay to deliver a fast and easy payment experience for its customers. Integrated with One Inc, Guidewire InsuranceSuite on Guidewire......
Qualtrics Launches Retail Banking Accelerator to Help Banks Get Customer Insights Faster
Banking News

Qualtrics Launches Retail Banking Accelerator to Help Banks Get Customer Insights Faster

Business Wire
by Business Wire0
New solution enables retail banks and credit unions to lower implementation costs of Qualtrics CX projects Qualtrics, the leader and creator of the experience management category, announced the availability of the Retail Banking Accelerator to make it easy for financial services organizations to adopt the Qualtrics Foundational Customer Experience (CX) solution.......
New Partnership Brings Glia's Digital Customer Service Solution to ebankIT's Digital Banking Platform
Banking News

New Partnership Brings Glia’s Digital Customer Service Solution to ebankIT’s Digital Banking Platform

PR Newswire
by PR Newswire0
Streamlines digital-first customer service to drive new efficiencies, increase conversion rates and improve the customer experience Glia, the leading provider of Digital Customer Service (DCS), and ebankIT announced a partnership aimed at humanizing the digital banking service experience for ebankIT clients. ebankIT will now offer Glia’s DCS solution for digital-first customer......
Achieving a Frictionless Customer Experience in Fintech
Economy Guest Posts Insights

Achieving a Frictionless Customer Experience in Fintech

Lelen Udayan
by Lelen Udayan0
Modern customers expect fintechs to focus as much on the experience they provide as the products and services being offered By definition, a truly frictionless customer experience (CX) is unobtainable even though it is the end state every fintech company strives for. Along the way, the focus falls on providing......
Ampere - Business Banking for UK Customers
Banking News

Ampere – Business Banking for UK Customers

Fintech News Desk
by Fintech News Desk0
Loan officers can expand the top of their sales funnel using multiple ways FinLocker recommends to grow their sales database which are less competitive to target but will reap equivalent loans Ampere launched online business banking for small and medium businesses in the UK. Appeared in 2022, all-in-one neobank allows entrepreneurs......
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