Tag : customer experience management

Goodfirms Released a Survey Which Gives Insights on Current Trends
B2B News

Goodfirms Released a Survey Which Gives Insights on Current Trends

Fintech News Desk
by Fintech News Desk0
GoodFirms survey, Customer Experience Management: Demand, Trends, Challenges, and the Future Scope, suggests that businesses must plan CXM strategies to embrace new trends and technologies like AI, automation, etc., to offer exceptional experiences, acquire more customers, retain them sustainably, nurture loyalty, and advocacy. By Global FinTech Series News Desk  GoodFirms,......
Cetelem uses DRUID’s conversational technology to simplify the process of updating personal data
Artificial Intelligence Fintech News

DRUID and MoData Forge Strategic Partnership to Revolutionize Customer Engagement and Financial Solutions

Fintech News Desk
by Fintech News Desk0
DRUID, an AI-driven conversational leader, has announced its strategic partnership with MoData (Pty) Ltd, an emerging forerunner in AI-powered customer engagement, fintech and data-driven financial applications. This collaboration is poised to blend DRUID’s advanced conversational AI capabilities with MoData’s transformative financial business operational insights, equipping businesses with powerful tools to......
Major B2B Global Research Study Finds Safety, Trust, and Customer Experience are Crucial for Success in a Competitive and Dynamic B2B Marketplace
B2B News

Major B2B Global Research Study Finds Safety, Trust, and CX are Crucial for Success in a Competitive and Dynamic B2B Marketplace

PR Newswire
by PR Newswire0
Merkle’s third B2B Superpowers Index reveals profound shifts in the B2B sector and delivers actionable advice for driving growth and competitive advantage through world-class experiences Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, launched its global B2B Superpowers Index; the guide for brands endeavoring to deliver exceptional B2B experiences......
Why Wooing Gen Z Helps Banks and Fintechs Win
Banking Commerce Guest Posts Insights

Why Wooing Gen Z Helps Banks and Fintechs Win

Sagar Rajgopal
by Sagar Rajgopal0
CX trends in banking have changed considerably over the last few years, accelerated by the pandemic. Customer service has become an increasingly important part of this market shift, so much so that financial institutions and digital banking challengers need to think strategically about their customer service function in order to......
Importance Of Customer Experience Management In Fintech Industry
Featured Fintech Fintech Primers

Importance Of Customer Experience Management In Fintech Industry

Pooja Choudhary
by Pooja Choudhary0
Customer Experience In Fintech: What Does It Entail? Customer evaluates a fintech proposal based on the benefits they perceive. The consumer experience is impacted by many perks. In this article, we intend to examine the few variables that influence the fintech consumer experience in the context of speed, assurance, ease......
Achieving a Frictionless Customer Experience in Fintech
Economy Guest Posts Insights

Achieving a Frictionless Customer Experience in Fintech

Lelen Udayan
by Lelen Udayan0
Modern customers expect fintechs to focus as much on the experience they provide as the products and services being offered By definition, a truly frictionless customer experience (CX) is unobtainable even though it is the end state every fintech company strives for. Along the way, the focus falls on providing......
Artificial Intelligence B2B Digital News

CognitiveScale Completes Acquisition By Tecnotree To Accelerate AI-Powered 5G Monetization Globally

Fintech News Desk
by Fintech News Desk0
CognitiveScale, the company leading AI engineering and hyper-personalization, announced today that it has completed its acquisition through an asset purchase agreement by Tecnotree, a market leader in 5G digital Business Support Systems (BSS) that has a global footprint with over 90 telecom customers in 70 countries around the world and supports ecosystems......
OvationCXM Releases 2022 Financial Services CXM Impact Report Evaluating Customer Experience With Financial Institutions
Banking News

OvationCXM Releases 2022 Financial Services CXM Impact Report Evaluating Customer Experience With Financial Institutions

Fintech News Desk
by Fintech News Desk0
The study notes an overwhelming frustration facing business owners during their banking experience OvationCXM, a global leader in customer experience management (CXM), announces the findings of its 2022 Financial Services CXM Impact Report. The company surveyed 4,073 business owners and operators in Q4 to uncover significant pain points that they......
Perch Insights Closes $2.9M Seed Funding on Proven Business Intelligence Solution for Customer Experience Management
E-commerce Fintech News

Perch Insights Closes $2.9 Million Seed Funding on Proven Business Intelligence Solution for Customer Experience Management

Fintech News Desk
by Fintech News Desk0
Early success with large FinTech and e-Commerce clients prompts spin-off from Full Potential Solutions Inc. Perch Insights closed on a $2.9 million seed funding round from individual investors to expand its software as a service (Saas) product that provides data-driven insights for customer experience (CX) leadership teams to increase customer lifetime......
How Uncertainty Breeds Creativity within the Banking Industry
Banking Big Data Guest Posts Insights

How Uncertainty Breeds Creativity within the Banking Industry

Rohit Bhosale
by Rohit Bhosale0
When the COVID-19 pandemic hit, the banking industry was thrown into a higher pace of digital transformation than it had ever experienced before. The need to keep up with digital-first incumbents had been present for many years but with the world in a lockdown, the challenge was heightened. This giant......
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