Tag : CX

It’s All About The Customer Journey- Know How To Make Them Better.
Business Featured Fintech Primers

It’s All About The Customer Journey- Know How To Make Them Better.

Pooja Choudhary
by Pooja Choudhary0274
The customer journey is crucial The customer journey includes every point at which a customer interacts with a business, including their initial online search, their first visit to the company website, their browsing of products, services, or content, along with their experience for choosing products and adding them to a......
Importance Of Customer Experience Management In Fintech Industry
Featured Fintech Fintech Primers

Importance Of Customer Experience Management In Fintech Industry

Pooja Choudhary
by Pooja Choudhary0653
Customer Experience In Fintech: What Does It Entail? Customer evaluates a fintech proposal based on the benefits they perceive. The consumer experience is impacted by many perks. In this article, we intend to examine the few variables that influence the fintech consumer experience in the context of speed, assurance, ease......
Unblu and Directlink Team Up to Combine Advanced AI and Conversational Banking Platform to Transform Digital-to-Human CX
Banking News

Unblu and Directlink Team Up to Combine Advanced AI and Conversational Banking Platform to Transform Digital-to-Human CX

Fintech News Desk
by Fintech News Desk0378
New collaboration leverages leading AI to streamline multiple conversation channels and reduce friction associated with costly and fragmented customer touch points Unblu Corp. and Directlink, announced they are partnering to empower banks and credit unions to streamline multiple conversational channels and optimize efficiency across banking operations. “Latest Fintech News: Bango Acquires Global......
FinTech Company ENACOMM Powers Up with Hire of Product and Innovation Leader Kenneth Arakelian as SVP & Chief Product Officer
Business Fintech News

ENACOMM Hires Product and Innovation Leader Kenneth Arakelian as SVP & Chief Product Officer

Fintech News Desk
by Fintech News Desk0403
Enterprise-level technology solutions expert Kenneth Arakelian has been tapped by ENACOMM to spearhead advancement of the company’s suite of FinTech products and services as Senior Vice President and Chief Product Officer, ENACOMM today announced. A provider of affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and......
Improving your CX without Compromising on Customer Data Security
Banking Business Featured Fintech

Improving your CX without Compromising on Customer Data Security – Here’s How!

Paroma Sen
by Paroma Sen0671
The 2020 Covid-19 pandemic that led to must-need social distancing measures and work from home policies also prompted increased use of online and internet based resources across industries. When it comes to retail and personal banking, while businesses and consumers are now adjusting to internet based mobile transactions, it is......
While AI Has Provided Significant Benefits for Financial Services Organizations, Challenges Have Limited Its Full Potential
Artificial Intelligence Fintech News

While AI Has Provided Significant Benefits for Financial Services Organizations, Challenges Have Limited Its Full Potential

Fintech News Desk
by Fintech News Desk0364
AI can boost the customer experience, but there is opportunity for financial services firms to take an even more customer-centric approach COVID-19 has catalyzed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX); however, challenges in integration and customer perceptions are undermining its potential. Financial services......
Horizn Wins Best of Show Award at Finovate Europe 2020
Business News

Horizn Wins Best of Show Award at Finovate Europe 2020

Fintech News Desk
by Fintech News Desk0555
Accelerates Digital Adoption for Financial Institutions Horizn is excited to announce it has been awarded “Best of Show” at Finovate Europe 2020 in Berlin. Competing with more than 60 participants, Finovate selected Horizn, which helps banks dramatically accelerate digital adoption across all channels and improve the customer experience. Horizn’s proprietary platform equips frontline......
Liferay to Deliver Enterprise-Grade Digital Experiences to the IBM Cloud for Financial Services
InsurTech News

Liferay and IDC Release Report Analyzing Customer Experience Trends in the Insurance Industry

Fintech News Desk
by Fintech News Desk0422
Research Highlights the Role of DXPs in Improving Customer Experience The insurance sector continues to be one of the largest investors in technology for optimizing business processes. In fact, IDC Research estimates that global IT spending in this segment will exhibit a Compound Annual Growth Rate (CAGR) of 5.1% through......
Lightspeed Launches New Integrated Payment Capabilities in North America
Business Fintech News

Lightspeed Launches New Integrated Payment Capabilities in North America

Fintech News Desk
by Fintech News Desk0398
Lightspeed Payments Simplifies Business Management for Hospitality Merchants in the US and Retailers in Canada Lightspeed POS announced the initial availability of Lightspeed Payments for hospitality merchants in the United States and retailers in Canada. Eliminating the need for a separate payments provider, new and existing Lightspeed customers will benefit from Lightspeed Payments’ direct integration......
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