Search Results for: customers and agents

Extraco Banks Selects Empower, Black Knight's High-Performance LOS, to Drive Growth in Digital Mortgage Operations
Mortgage News

Extraco Banks Selects Empower, Black Knight’s High-Performance LOS, to Drive Growth in Digital Mortgage Operations

PR Newswire
by PR Newswire0
Extraco Banks will use Empower to spearhead its move into the digital lending arena Black Knight, Inc. announced that Extraco Banks, the largest and most comprehensive locally owned bank between Dallas and Austin, Texas, has signed a contract to implement the Empower loan origination system (LOS). The company selected Empower for its exceptional digital mortgage......
Labviva Secures $20 Million in Series A Financing to Transform the Life Sciences Procurement Industry Using AI
Finance News

Labviva Secures $20 Million in Series A Financing to Transform the Life Sciences Procurement Industry Using AI

Business Wire
by Business Wire0
Funding led by Biospring Partners with participation from existing investors Labviva, the AI-driven life sciences digital marketplace that simplifies and scales purchasing processes, announced that it has secured $20 million in Series A financing led by Biospring Partners, with participation from existing investors Senator Investment Group, B Capital Group, and......
Insurance Has a Huge Employee Turnover Problem. ChatGPT Can Help Change That
Guest Posts InsurTech

Insurance Has a Huge Employee Turnover Problem. ChatGPT Can Help Change That

Neil Alliston
by Neil Alliston0
ChatGPT is the “technology of the moment” – slated to bring the AI revolution to education, medicine, sales, journalism, and many more areas. And the new advanced technology has a role to play in the insurance business, too, as part of industry efforts to automate the claims process, saving companies......
Big I Indiana Endorses ePayPolicy as Digital Payments Processor of Choice for Members
Digital Payments InsurTech News

Big I Indiana Endorses ePayPolicy as Digital Payments Processor of Choice for Members

PR Newswire
by PR Newswire0
ePayPolicy is proud to announce its newest state insurance association endorsement. Big I Indiana recently named ePayPolicy as their recommended payment processing provider for its member agencies. “One of the charges of the Big I Indiana is to make the jobs of our members simpler, safer and more efficient, which......
The Rapid Connection Age of Insurance IT
Guest Posts InsurTech

The Rapid Connection Age of Insurance IT

George Ravich
by George Ravich0
Over the last decade, consumer demands for frictionless, digital transactions have permeated every kind of purchase, so much so that the insurance industry can no longer turn away from it. Most customers expect to be able to purchase insurance policies easily, make payments or changes, or submit a claim within......
KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores
Finance Fintech Startups News

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores

GlobeNewswire
by GlobeNewswire0
Indonesian fintech startup increases its customer satisfaction score by 60% using Freshdesk for better query handling and response time improvements Freshworks Inc. announced that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk to unify its customer support across different channels. KoinWorks, which started as a peer-to-peer financial lending......
Galileo Enables AI-Driven Conversational Banking Engine with Cyberbank Konecta-as-a-Service
Banking News

Galileo Enables AI-Driven Conversational Banking Engine with Cyberbank Konecta-as-a-Service

Business Wire
by Business Wire0
Financial institutions, fintechs, and non-financial brands alike can leverage custom-made AI engine to increase customer engagement and loyalty with reduced operational costs Galileo Financial Technologies, LLC, a leading financial technology company owned and operated independently by SoFi Technologies, Inc., is now offering Cyberbank Konecta, a conversational AI engine, in multiple......
In 2023, Step Into the Future of Customer Engagement
Banking Big Data Guest Posts

In 2023, Step Into the Future of Customer Engagement

Sanat Rao
by Sanat Rao0
Many customers will stick to the changes in banking behavior induced by the pandemic, while some may revert to earlier preferences, such as in-person banking. But what is certain is that banks will need to deepen customer engagement to deliver greater value to customers, and also to ward off next-gen......
Importance Of Customer Experience Management In Fintech Industry
Featured Fintech Fintech Primers

Importance Of Customer Experience Management In Fintech Industry

Pooja Choudhary
by Pooja Choudhary0
Customer Experience In Fintech: What Does It Entail? Customer evaluates a fintech proposal based on the benefits they perceive. The consumer experience is impacted by many perks. In this article, we intend to examine the few variables that influence the fintech consumer experience in the context of speed, assurance, ease......
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